SHIPPING POLICY

Ensuring customer satisfaction has always been our utmost priority. Our primary goal is to assure that customer shipments are delivered safely and within the allotted time interval.

Our team closely monitors all packages from dispatch until their successful delivery to customers. We hope to build trust and bring smiles to our customers’ faces with each delivered order.

Shipping Process & Procedure

The products(s) are then thoroughly examined at our warehouse facility before they are dispatched to our customers. We carry out timely delivery of these shipments using 3rd party courier services that deliver orders to customers on our behalf.

RETURN & EXCHANGE POLICY

Need to send something back? No worries, we'll do our best to help you. We want you to be satisfied!

How long do I have ?

We offer a period of 15 days from when you receive your item for returns/exchanges. However, if you have extenuating circumstances, let us know.

Once you email us to initiate your return/exchange, we ask that we receive your package within two weeks.

What's the return process?

Send your return/exchange package to:

Izza interior

Boulevard Maurice Lemmonier, 211

1000 Brussels

BELGIUM

We ask that you send the item back to us in its original condition in its original packaging (or similar poly mailer). In order to be eligible merchandise must not be washed, worn, modified, or damaged.

Because your return will most likely find a new home with someone else, all returned items will be inspected to ensure they are in ressemble condition. We will let you know via email if there are any issues with your return.

Who pays for the return?

If you received the correct item and it isn't damaged or faulty, you pay the shipping costs for the return. This includes all return/exchange shipping costs, including customs and duties.

We subsidize shipping as much as we can for our wonderful customers, but if we were to pad our prices to accommodate the cost of paying for returns, our prices would have to go up for everyone - not just those who need to return or exchange.

If you require any assistance or have any questions regarding a return, please e-mail contact@izzaberber.com.

What if I got the wrong item?

Oops! We are a small business made up of a handful of very busy people, and this sometimes happens... please email us right away at contact@izzaberber.com and we will solve this for you as quickly as possible! Because we run out of stock really quickly on popular items, DO NOT WAIT. Email us right away to let us know of our error - we would hate to run out of the proper item before we realize our mistake.

Do you refund shipping costs?

No, we do not! We subsidize shipping costs for our wonderful customers as much as we are able, and provide free shipping for qualifying orders, but we are unable to refund shipping costs on any returns and exchanges that are not due to faulty merchandise.

Refunds

All refunds are issued to the original payment method. Depending on your method of payment, the credit may take 3 - 5 business days to appear in your account.

Refunds are available for new, full-price merchandise returned in saleable condition within 15 days of the receipt date. In order to be eligible merchandise must not be washed, worn, modified, or damaged. It must also be in the original packaging or similar poly mailer. Please include your order number somewhere inside or on the packaging.

Please note: The original shipping charge is non-refundable. We refund the price paid for the items only!